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Assurance Healthcare & Counseling Center

Membership Family Medicine in Yakima, WA

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Welcome to our Member Family!

If you've just joined, or are about to join our clinic, you will be receiving a welcome letter in the mail soon. To help you be more prepared, here are some answers to common questions...

How much will my first medical visit be? Do you have copays? Expand

We don't have any copays! Membership includes unlimited medical appointments, and that includes your first 'establish care visit.'

Unless you have some acute, more urgent needs for your first visit, expect to spend about 30 minutes getting to know your provider and letting them get to know you, your health history, and your goals.

What should I bring with me for my first visit? Expand

Be prepared to fill out a little bit of paperwork if you haven't already. It's not that much, and we'll only ask you to fill it out once. We like to stay a bit old-school and get some actual signatures from you.

You can also bring all of your current prescriptions (if any) that you are taking, in the bottles.

No need to request former health records or anything - we'll get some verbal information from you during the visit, and if there is anything we'd like to see on paper, we can request that on your behalf.

How do I make an appointment? Expand

It's easy! Just call us, email us, or contact us through our website.

If you're sick or injured, we promise to get you in the same or next day. If it can wait, we usually can get you seen by your primary care provider within 2-3 days.

Do I have a primary care provider with you, or do I see whoever is available? Expand

We like to say it's best to have 'one person drive the bus.' Therefore, we'll help you establish with a primary care provider in our office that might be the best fit for you. Any normal appointments or follow-ups to care will be done through that primary provider. But, if you're sick or injured and need to be seen today, you'll be seeing whomever is most readily available that day.

One thing worth noting... once you establish with one of our providers, it's as if you've established with them all! They have very close communication and contact with each other, so if one member is in need of a specialty in which another one of our provider excels, you get the expertise of all of our providers on the team. Basically, we're working together as a team to make sure all of our members get the best care possible!

I have medications that I'd like filled at your clinic, how does that happen? Expand

First, you'll need to have your establish care appointment with your primary care provider. At that point, we'll make sure that we either stock your medications or know where to send them for the best price / service / etc.

Once you need refills, it's as easy as sending a text to our medication refill line: 509-204-5192, calling our office at 509-823-4650, or sending an email to our medical office assistants! Just make sure you include the name of the medication or refill number. If your medication was filled by a pharmacy and you would like them to keep filling that medication, call your pharmacy and have them send us a refill request. In case they need it, our fax number is 509-823-4652.

When should I call you for medical care? Is there ever a time when I should call someone else? Expand

Please call us first! Unless you have a life-threatening emergency, call our office number. Even after-hours! We're on call for our members 24/7.

We've had people call us on their way to the emergency room and have been able to help them avoid that frustrating, expensive place. So please, call us first!

What if I'm out of town on vacation or working elsewhere? Expand

Give us a call! There's a lot we can do over the phone or virtually. We want to make sure you don't spend more on healthcare than you need. Our providers are able to call in prescriptions to any state in the U.S.A, and will let you know if it's best to go to an urgent care or emergency room only as a last resort.

What else should I know? Expand

Be on the lookout for our welcome letter, which will have all of our phone numbers and contact information for you to save in your phone.

In the meantime, treat us as your trusted Healthcare Navigators! We're here to make sure you get and stay healthy and don't spend more on healthcare than you nee

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Information

Assurance Healthcare & Counseling Center

3611 River Road, Suite 200
Yakima, WA 98902

(509) 823-4650
Fax: (509) 823-4652

Monday: 8am – 5pm
Tuesday: 8am – 5pm
Wednesday: 8am – 5pm
Thursday: 8am – 5pm
Friday: 8am – 5pm

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